Please note that return labels are free in Mexico and $25 USD for the rest of the world.
We accept returns on all our parts within 15 days of delivery. Items must be in their original condition and the tag must remain in place. Items must not have been worn, washed or altered in any way.
You can process your return here: CLICK FOR RETURN
You can request a change here: CLICK FOR CHANGE
We accept exchanges or returns, which will be refunded to your original payment method.
To make a return or exchange, the cardboard label must remain on the garment. We do not accept garments that have been washed, handled or worn previously. Garments are delicate and therefore it is the responsibility of the end user to follow the care instructions shown on the garment label. If the threads are affected during the use of the garment, ILORA is not responsible for any exchange or return.
Please make sure the products are in the same condition as you received them, with all labels attached; Otherwise, we will not be able to accept the return or issue a refund.
