Ilora World, SA de CV, better known as ILORA, with address at Rio Lerma 232 Colonia Cuauhtemoc Delegación Cuauhtemoc CP 06500 Mexico City, Mexico, is responsible for the use and protection of your personal data, and in this regard we inform you of the following:

For what purposes will we use your personal data?

We will use your personal information for the following secondary purposes that are not necessary for the requested service, but that allow and facilitate us to provide you with better service:

  • Advertising.
  • Provide brand information.
  • Quality evaluations.
  • Sales Analysis.
  • Invitations to various events.
  • Provide services and products.
  • Offer promotions.
  • Marketing or advertising.
  • Commercial prospecting.

If you do not want your personal data to be processed for these secondary purposes, from this moment you can inform us of the above through the following mechanism:

By sending an email to the address:

Refusal to use your personal data for these purposes may not be a reason for us to deny you the services and products you request or contract with us.

What personal data will we use for these purposes?

To carry out the purposes described in this privacy notice, we will use the following personal data:

  • Name.
  • Federal Taxpayer Registry (RFC).
  • Birthdate.
  • Nationality.
  • Home.
  • Cell phone and landline.
  • Email.
  • Account statements.
  • Official identification.

Who do we share your personal information with and for what purposes?

We inform you that your personal data may be shared for the purposes established in this privacy notice with:

  • Our subsidiary companies, affiliates, within national territory, based on article 37 section III of the LFPDPPP.

If you do not express your opposition by showing this privacy notice to your personal data being processed and shared in the terms indicated here, it will be understood that you have given your consent to do so.


How can you access, rectify or cancel your personal data, or oppose its use?

You have the right to know what personal data we have about you, what we use it for and the conditions of use we give it (Access). Likewise, it is your right to request the correction of your personal information if it is outdated, inaccurate or incomplete (Rectification); that we delete it from our records or databases when we consider that it is not being used appropriately (Cancellation); as well as oppose the use of your personal data for specific purposes (Opposition). These rights are known as ARCO rights.

To exercise any of the ARCO rights, you must submit the respective request through the following means:

By sending an email to the address:

Within the next 5 days your request will be attended to and within 15 days afterward you will receive in your email the proof of attention to the request and its determination.

To know the procedure and requirements for the exercise of ARCO rights, we provide you with an email address:

You can revoke your consent for the use of your personal data, which, where applicable, you have given us for the processing of your personal data. However, it is important that you keep in mind that not in all cases we will be able to respond to your request or terminate the use immediately, since it is possible that due to some legal obligation we require to continue processing your personal data. Likewise, you must consider that, for certain purposes, the revocation of your consent will mean that we will not be able to continue providing you with the service you requested from us, or the conclusion of your relationship with us.

To revoke your consent you must submit your request through the following means:

By sending an email to the address:

To know the procedure and requirements for revoking consent, we provide you with the following means:

By sending an email to the address:

How can you limit the use or disclosure of your personal information?

In order for you to limit the use and disclosure of your personal information, we offer you the following means:

By sending an email to the address:

How can you find out about changes to this privacy notice?

This privacy notice may be modified, changed or updated due to new legal requirements; of our own needs for the products or services we offer; of our privacy practices; Changes in our business model, or other causes.

We are committed to keeping you informed about any changes that may occur to this privacy notice, through: email that has been provided and through notices on our Site.


When you visit our Site, we will obtain personal information that you knowingly communicate to us. We will request the information that has been indicated in our Privacy Notice, as well as your credit card information; when you make purchases, when you request information, when you sign up/register to receive our newsletter, to create your online account or when you participate in any other service on the Site. We will then use this information to create a user profile. In this context, we may combine information that you provide to us online with other information from Ilora sources, transactions and communications obtained or processed by any authorized subcontractor. Finally, if you make a public post about Ilora or communicate directly with us on a social media page, we may collect and process the data contained in such posts or in your public profile in order to manage any request for customer service. to the client it has and monitor and influence public opinion about Ilora.

The personal and non-personal data we receive when you visit the Site will be treated as confidential and we will strictly comply with applicable national protection laws in this regard. The fact of using the Site will indicate that you accept the Security and Cookies Policy of the Site, which may be modified from time to time, for which the user accepts that it will be their obligation to constantly review the updates of this Policy in order to be able to decide. if you agree to be bound by them and therefore to use the Site


The Site uses cookies. Cookies are small pieces of data sent by the Site and stored by your browser on your computer's hard drive so that we can recognize your browser when you return to the Site. Cookies may collect data about the use of the Site, such as which pages are visited and the duration of a user session. When you use the Site, the cookie will send data to Ilora. We will not retain cookies for longer than necessary. On our Site we use strictly necessary cookies, performance cookies, functionality cookies, advertising cookies, first-party cookies, third-party cookies, persistent cookies and session cookies.

Strictly necessary cookies are essential in order to move around web pages and use their features, such as accessing secure areas of the Site. Without these cookies, the services you request, such as shopping baskets or electronic billing, cannot be provided.

Performance cookies collect anonymous information about how you use the Site and the pages you have visited, for example which pages you visit most often and whether you receive error messages from web pages. These cookies do not collect information that identifies you. All the information collected by these cookies is global and, therefore, anonymous. They are only used to improve the operation of our Site.

Functionality cookies remember your selection and choices to improve your experience on our Site. For example, cookies allow you to place products in your shopping cart and review its contents. These cookies allow our Site to remember your choices (such as username) and provide you with enhanced, more personal features. For example, our Site may recognize which area you are located in by storing this information. The Site may also recognize whether the user has already registered to receive our newsletter or whether the user is viewing a certain page for the first time. The information collected by these cookies is global and, therefore, anonymous and they cannot record your browsing activity on other web pages.

Advertising cookies collect information about your browsing habits in order to show you advertising relevant to you and your interests. They are also used to limit the number of times you see an ad, as well as to help measure the effectiveness of the advertising campaign. They are typically placed by advertising networks with the permission of the Site operator. They remember that you have visited a website and this information is shared with other companies such as advertisers. Quite often, selected or advertising cookies will be linked to the functionality of the page offered by the other company.

First-party cookies allow us to understand who has visited which page, to determine how often particular pages are visited and to determine the most popular parts of the website, and generally to monitor the use of the Site.

Third-party cookies are used to analyze traffic sources and visitor behavior, as well as to control access and site-wide features.

Session cookies are used to store information about your activities on the site so that you can continue where you left off on the server pages. When you close your Internet browser, your session will end and the cookie will be deleted.

Persistent cookies are used to store your preferences and recognize you on a subsequent visit.

Cookies not strictly necessary: ​​only if you have given your prior consent, we place cookies that are not strictly necessary to offer the functionalities of the Site. Through these non-strictly necessary cookies, we collect information about the use of the Site and remember your preferences. The information collected consists, for example, of pages visited and the duration of a user session. Through these cookies, we aim to improve the experience of using our Site. If you do not agree to cookies being placed, these cookies will be blocked.

Most browsers automatically accept cookies and allow some control over most cookies through browser settings, although this is not required. We do not control the use of cookies by third parties, except for agents that provide us with web analysis services for our own page. If you wish to disable cookies, you can do so by readjusting your browser settings. Please note that in such case you may not be able to register or use all the features of our Site.

If you would like more information in relation to the cookies used on our Site, please contact us at . For more information about cookies and how to disable them, contact your support administrator or contact your browser's support. For more information about cookies, including how to see what cookies have been set and how to manage and delete them, visit


As with most websites, we automatically collect non-personally identifiable information and store it in historical files. This information includes Internet Protocol (IP) addresses, browser type, Internet Service Provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data. We use this information, which does not identify users, to analyze trends, administer the site, and gather demographic information about our user base as a whole. We do not link this automatically collected information to personally identifiable information.



Please note that if you select this option, your activity on our Site will also be made available to social media platforms such as Facebook, Twitter, Instagram, etc. If you choose to share our Site on social networks such as LinkedIn, Facebook and/or Twitter, your personal data (such as your name and the fact that you are interested in Ilora) will also be visible to all visitors to your personal website on LinkedIn, Facebook and/or Twitter, depending on your account settings. When using social networking websites, only the conditions (including the privacy policy) of the social networking website will apply. Ilora will not be responsible for the processing of personal data or for the privacy policy and use of said social media web pages. Therefore, this Privacy Notice will not apply to the use of said websites.


Ilora World, SA de CV

Address Rio Lerma 232 Colonia Cuauhtemoc Delegation Cuauhtemoc CP 06500 Mexico City, Mexico